As a remote-first company, we give you the choice to work from anywhere in the country that suits you best. You also have flexible working hours. We only ask that you are available for meetings and collaboration from Monday to Friday - the rest of your schedule is up to your team

Our culture encourages you to share your innovative ideas; we believe in challenging the status quo and are always seeking resourceful solutions. You will be part of a work culture where teamwork is encouraged, excellence is recognized, and diversity is both respected and valued.

What You'll FIND HERE

Career Development Program - Dedicated mentor helps guide your career path from day one and our program creates a clear path to promotion when you're ready.

Learning and Development - Regular hackathons, paid training or certification allowances, and access to online learning subscriptions.

Project Diversity - No legacy product support or technical debt - your team starts new projects every 3-12 months empowering you to sharpen your skills and learn new ones.

Work with Social Impact - You will directly impact the lives of people every day through our work in government modernization and creating digital health applications.

Click here or visit to learn more about our benefits and culture.

The Role

Last year we were ranked as Canada's 15th fastest growing company and we are seeking a Delivery Lead with a passion for agile development and building great teams to help us continue that growth. Your primary responsibilities are to lead your teams, maintain positive relationships with your clients, and ensure that project work is carried out efficiently and professionally.

At FreshWorks, our Delivery Leads play the role of Scrum Master while fulfilling a variety of other project lead roles. Depending on the day (or hour), your role may be an Account Manager, Agile Coach, Scrum Master, or a Technical Lead. Whatever hat you wear, relationship building is core to all that you do

You are an advocate for Agile best-practices and double as a Scrum Master to direct daily stand-ups, sprint planning, backlog grooming, and retros. You know the Agile Manifesto like the back of your hand but are flexible and can adjust processes to fit the needs of each project, as well as your team or client. You are comfortable managing budgets, timelines, project scope, and client expectations.

You play a key role in formulating the technology road map, and can identify and propose technical solutions and ideas with your background in software development, whether educational or through hands-on coding. You're a triple threat in the tech world; you are deeply technical, and can easily write formally (for documentation) or casually (for client check-ins). You shine when commanding the attention of a room during Scrum meetings or client presentations.

'Poise and Patience' are your middle names as you vouch for your project teams while balancing clients' expectations. You understand the nuances that come with a growing team and are comfortable with acting in multiple roles and going with the flow. You thrive in a fast-paced environment and remain cool as a cucumber no matter the task at hand.Some specifics about this role:KEY RESPONSIBILITIES

• Coordinate all aspects of project delivery, including defining project scope, specifying deliverables, managing project budget, creating project charters and schedules, managing scope change requests, and estimating project timelines, effort and costs.

• Ensure project success by driving day to day operations through sound project management principles and methodologies.

• Maintain detailed status and project log reports on each project to present to IT Managers and Project Stakeholder.

• Exercise your own judgement in analysis and problem solving on highly complex issues, questioning existing guidelines when necessary.

• Use advanced project management tools such as JIRA and Confluence.

• Act as a primary liaison between clients and team members.

YOUR QUALIFICATIONSNeed to Haves:

• A deep technical understanding; experience as a Developer, Manager or Coordinator in the tech sector is required;

• Ability to direct the project planning process to ensure each team has a prioritized list of stories and epics in a timely fashion;

• Strong writing, presentation, and analytical skills with supreme attention to detail;

• A deep understanding of the SDLC and software best practices;

• Proven expertise with Agile and Scrum methodologies;

• Demonstrable skills in critical thinking and creative problem solving;

• Willingness to learn new tools for effective client communication;

• Ability to clearly communicate with end-users; interpreting and understanding their needs while explaining technical information in business terms;

• Flexibility (unless it means sacrificing great experiences or great relationships);

• Experience using modern project management tools like JIRA, Confluence, MS Project, etc;

• Experience working in an Agile environment;

• Can-do attitude in any situation;

• C1+ (Advanced) English communication level

Nice to Haves:

• Experience managing projects with international team members;

• Certified Scrum Master Training or experience acting as a Scrum Master within a project team;

• PMP designation;

• Understanding of typical public sector procurement processes;

• A collection of funny stories you can tell us about at demo day.