Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Senior Analyst on our Sales Operations team in Remote - Texas or Remote -USA to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will:
• Provide pre-sales and/or post-sales operational support
• Manage order fulfilment
• Research customer or order problems, working cross-functionally to resolve process inefficiencies
• Serve as intermediary for order status, issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•    3 to 5 years of experience in a customer-facing role
•    Financial and analytical experience
•    Solid understanding of appropriate technology solutions and protocols
•    Command of Business and Sales cycles and process
•    BPW Analysis and Notes
•    Support high complexity accounts
•    1x1 training with new Sales Reps
•    EOQ Booking status and tracking - liaison to Sales
•    Can handle high complexity escalations for a specific account
•    NSE SME's
•    Good customer focus, with highly developed phone etiquette and a strong work ethic
•    Excellent communications skills and capability to work under stress with calmness and composure

Desirable Requirements
• Bachelor’s degree
• Experience working with sales and external customers or in support of different business units and geographies

Management Level: Individual Contributor

Senior Analyst, Sales Operations (I6)