Responsibilities

Responsibilities  

The Site Operations Manager (SOM) will act as the Microsoft single point of contact for all site operations issues and escalations. The SOM will work closely with the Microsoft appointed operational partners and vendors to deliver best in class services to our online cloud services customers. As such, the SOM will act as the on-site Microsoft representative and will provide guidance and direction on all Microsoft datacenter policies, procedures, and operational requirements. Occasional regional and international travel will be required. 

Core responsibilities will include but not limited to: 

• Technical lead for all IT queries and issues relating to site logistics, deployments and break/fix activities.  
• Organize and prioritize IT tasks and projects within their data center(s). 
• Develop and maintain proactive relationships with the leased facility landlord, IT service providers, and partner support teams at the datacenter. 
• Planning and supervision of all supporting physical infrastructure, logistics, and resources required to provide cloud capacity to our internal customers. 
• Supervision and quality control of ongoing IT maintenance support for all service lines to meet pre-defined SLAs. 
• Single point of contact for incidents at their datacenters that impact Microsoft cloud services and the proactive and timely resolution of such incidents.  
• Implementing and overseeing all security and compliance policies for their datacenters to ensure all local systems meet the requirements set down by Microsoft internal security and compliance teams. 
• Contribute to regional and global improvement programs as required. 
• Assist with the review and approval of OPEX and CAPEX budgets, spend, vendor resourcing models, and reconciliation of same. 

Qualifications

Basic Qualifications 

• At least four years’ experience managing physical operations in an IT and/or Critical Environment infrastructure 
• At least two years’ experience leading and motivating a diverse, technical workforce 
• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business 
• Fluent English (written and spoken)   

Preferred Qualifications: 

• Enterprise-level experience in managing large-scale and complex projects/programs 
• Working knowledge of audit and compliance requirements in a large global enterprise 
• Financial management experience and good business acumen 
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail 
• Strong verbal and written communication and organization skills  
• Must be able to multi-task and project manage many tasks simultaneously  
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience 
• CompTIA Network+ and/or CCNA Certifications 
• ITIL v3 Foundation and/or Microsoft Operations Framework (MOF) Certifications  

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.