Role Responsibilities

• Data Entry â€“ undertake accurate MIS data entry using the software systems provided, across all funding and income streams, including:

• Enrolments
• Withdrawals
• Transfers
• Supplementary forms
• Timetables
• Registers
• Change requests
• Course set up
• Validations

• Data systems â€“ participate in all training on the relevant data systems used in the delivery of the role, ensuring full compliance and accurate use of the systems and processes
• Data validation â€“ participate in the systematic and routine checking of the accuracy of the student and course data collected, ensuring all relevant data fields are fully and accurately completed 
• Enrolment â€“ to participate in the enrolment process, working closely with Student Services teas to ensure good data quality
• Timetables and Registers â€“ liaise with appropriate academic staff to ensure accuracy of timetables and register data entered into the system.  Ensure these are maintained in line with customer requests using college processes and by monitoring exception reports, as directed by your line manager
• Knowledge â€“ maintain a working knowledge and understanding of the ESFA, HESA and local authority funding rules and regulations to enable effective undertaking of the role.
• Customer Care â€“ to promote and maintain courteous relationships, ensuring mutual respect with colleagues and other persons in order to promote core objectives of the Group.  Answer the telephone, respond to service desk requests and answer emails, acting as a key point of contact to customers of the MIS department
• Team work â€“ actively participate as a full member of the MIS team, working closely with colleagues, managing workloads and attending all team meetings as determined by your line manager

The person & qualifications

• ECDL/ITQ or other relevant IT Level 2 qualification
• Commitment to Continual Professional Development

Good level of education with a minimum of Level 2 Literacy and Numeracy (GCSE English Language and Maths (Grade C/4 or above) or other Level 2 equivalent qualifications