Job summary
Amazon is seeking a Triage Data Linguist to join our team. This role focuses on language data and identifying improvements to the customer experience, primarily in the area of bug and feedback triage.

The Data Linguist will:
-Build a thorough understanding of system components and behaviors, data labeling conventions, and mechanisms for addressing improvements

-Identify and escalate bugs, trends, and opportunities

-Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports on our data

-Deliver high quality data output under aggressive deadlines covering unique data analysis requests from a range of customers

-Dive deep into ambiguous issues and implement solutions

-Contribute to process improvements to reduce handling time and improve data output

Key job responsibilities
In addition, the Triage Data Linguist will need to quickly understand changes in response to customers’ requests and adjust workflows accordingly.
The Triage Data Linguist must have a passion for data, efficiency, and accuracy as well as:

-Show proactive efforts in addressing issues and problems and an ability to work autonomously, with minimal direction

-Be comfortable working in a fast paced, highly collaborative, dynamic work environment

-Have a willingness to support several projects at one time, and to accept re-prioritization as necessary

-A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities

About the team
Triage Excellence (TREX) enable engaging Alexa experiences by root causing defects, investigating trends, and driving improvements in the speech and language understanding models. We examine external customer feedback and internal defect identification programs to escalate high-impact bugs to the correct owners. We connect teams with the end customer.

BASIC QUALIFICATIONS

· BA or BS degree
· Skilled working knowledge of Microsoft Office/Excel
· Excellent organizational, written, and verbal communication skills
· Customer obsessed attitude and strong stakeholder management skills
· Team player with exceptional interpersonal skills and a solution-oriented attitude
· Strong analytical, problem-solving, and critical-thinking skills
· Independent, proactive, and self-motivated with record in timely delivery of requests
· Ability to quickly grasp technical concepts and learn in-house user-interface tools

PREFERRED QUALIFICATIONS

· Experience working with customer feedback
· Experience with linguistics/computational linguistics
· Technical skills: experience with command line tools, Excel VBA, Python, or another programming language


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.