Team Overview

Interested in Alexa? We are looking for a Cambridge based Data Analyst to work on analysing and localising content for Alexa. We help Alexa understand and answer in multiple languages in the most natural way possible.

The Alexa Language Operations Team is a diverse and multicultural group of language experts. We utilise our knowledge of languages and cultures in order to localise information for Alexa. Our cultural skills allow us to adapt how Alexa understands customers in different countries, while providing informative responses suitable to customers’ wants and needs. Through our operations, we reach more customers worldwide, providing them with access to information through all Alexa-enabled devices.
Come build the future of voice recognition for Alexa with us!

Job Mission

We translate knowledge content, following a variety of processes using our understanding of systems related to the Alexa knowledge base. We think from the customer’s viewpoint and use our cultural and linguistic knowledge to solve questions on how customers might interact with Alexa.

In the role you will focus on following workflows with guidelines to make sure that the content we localise is understood and answered in the most natural way. When you see room for improvement you escalate your ideas or concerns with the team.

You are passionate about cultures and languages. You are considered as a role model for your high expectations and standards and are known for your ability to compromise.

As a Data Analyst, you can expect to:
· Tailor Alexa’s answers to sound natural and reach quality that customers expect.
· Implement workflows that allow Alexa to understand an ever greater number of questions.
· Collaborate with a team filled with diverse backgrounds and cultures.
· Create process improvements or raise the quality of our output with your team.
· Maintain strict confidentiality and follow all applicable Amazon policies.
· Work autonomously with minimal direction.

What We Offer:
· Attractive and competitive salary
· Benefits package
· A chance to work in the growing market of cloud-based voice service



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

· Native-level proficiency in one of the following Languages; (both written and verbal) Italian, German, or Portuguese.
· Comfortable working with speech from various dialects and accents.
· Business English Skills, both written and verbal.
· Experience with MS Office software.

PREFERRED QUALIFICATIONS

· Fluency in a second non-English language.
· Experience working with speech or language data, including experience with annotation and other forms of data mark-up.
· Practical knowledge of data processing needs and trade-offs.
· Willing to work with audio content (wearing headsets) for a portion of the day.
· Capable of working in strict compliance with internal guidelines.
· Continuous efforts to deliver the high quality data such as self-analysis.
· Comfortable working in an ever-changing, highly collaborative and dynamic work environment.