Issue Remediation Analyst – C10

About us:

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Remediation & Remuneration COE

Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team.

Job responsibilities:

R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:

• Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
• Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
• Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
• Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion

Expertise Required:

Tools and Platforms

• Proficient in SAS, SQL, RDBMS, Teradata, Unix
• Proficient in MS Excel, PowerPoint, and VBA
• Jira, Bitbucket
• Mainframes
• Exposure to Big data, Python

Domain Skills

• Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.)
• (Preferred) Knowledge of Finance Regulations, Understanding on Retail Business/ Banking Domain

Analytical & Interpersonal Skills   

• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
• Data analysis, Data profiling, Data Management skills
• MIS reporting and generate actionable Business Insights
• Should have excellent communication and inter-personal skills
• Good process management skills
• Ability to work in teams

Other Info:

• Education Level: Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier institute
• Overall experience of 2-5 years with At least 1 year experience in Banking Industry delivering data solutions
• Job Category: Decision Management
• Schedule: Full-time
• Shift: Regular Local Working Hours (aligned with NAM working hours)