Data and Analytics 

Providing a host of data products and services, Data and Analytics drive better decision-making and improved customer services. Our data scientists, analytics and tools help customers in all kinds of ways - from improving their journeys and providing useful information, through to delivering refunds when things go wrong, and enhancing our operational services and planning. 

The role

By taking the huge volumes of data generated by a range of operational infrastructure and enriching this through our services and tools we provide business users with products to enable them to make decisions to improve customer’s journeys. The Product Manager is accountable for the end-to-end management of allocated TfL technology and data products (within a Data & Analytics product family) making all necessary provisions to meet the needs of their business area(s) and provide the required Technology & Data (T&D) capability to realise business outcomes. 

The Data & Analytics Product Manager supports the Data & Analytics Senior Product Manager in being the primary Data & Analytics department collaborate with their business area ensuring relationships are strategically managed and working with the wider T&D function to ensure all TfL partners have a deep understanding of T&D product direction.

Key Accountabilities

-  Elicit and craft data and analytics needs with relevant TfL stakeholders and user communities for their respective products to ensure business outcomes are achieved in-line with agreed T&D strategies. 

-  You will own, lead and maintain pan-TfL roadmaps for their respective products that meet business needs in a cost effective and efficient manner and provide all necessary justification to secure investment against these roadmaps as part of the business planning process.

-  You will ensure their TfL product roadmaps are informed by, and exploit, relevant opportunities presented within the wider technology and data marketplace to reduce the overall cost of ownership of their products over the business plan.

-  You will provide subject matter expertise input into Data & Analytics strategies and represent their business area needs to ensure that T&D strategies are aligned with business strategy. 

-  Ensure their product road-maps set out the capabilities required to deliver the agreed business outcomes and work with the Data & Analytics senior management team to ensure the Data & Analytics team develops capabilities in line with the agreed roadmaps.

-  Baseline and lead all associated cost elements related to their products and provide this information in a clear way to communicate the total costs of ownership (TCO) to all meaningful partners providing a foundation for cost efficiency plans. 

-  Sponsor change initiatives for their products, in line with agreed investment plans, and represent the customer needs within the Data & Analytics department to ensure new and/or modified products deliver the required business outcomes on time and within budget, as specified in their business case. 

-  Owns all product-related engagements within and between the Data & Analytics department and the wider TfL partner community ensuring partners are adequately handled and clear direction is maintained for their products. 

Knowledge

-  Educated to degree level or equivalent, ideally in Science, Technology, Engineering, and Mathematics or Business disciplines.

-  Deep understanding of process and technical information for their respective product area to deliver fit for purpose products. 

-  Deep understanding of legislation pertaining to information management within the Government/Public/Transport Sector – e.g. Data Protection Act.

-  Deep understanding of meaningful product domain including current overview of the main developments within the industry and macro-level drivers for change. 

-  Deep understanding of strategy and investment methods that support the development of strategies, roadmaps & delivery portfolios aligned to business goals.

-  Deep understanding of investment & business planning processes that align investment in information technology to business priorities

-  Recognised project or programme delivery methods (e.g. MSP, Agile, SCRUM or PRINCE 2) with a focus on sponsorship. 

Skills

-  You will systematically define and implement product development strategies and product roadmaps. 

-  Modelling, analysis and research skills; able to synthesize complex sources of information into clear concepts to inform decision-making inc. defining total cost of ownership, whole life product costing and return on investment indicators. 

-  You will establish and document business needs and outcomes.

-  Strong commercial acumen; able to competently conduct commercial negotiations and input into commercial activities. 

-  Strong social skills including the ability and gravitas to influence at senior levels with positive effect. 

-  Strong planning, problem solving skills and prioritisation abilities. 

-  Demonstrable mix of creative and technical flair, commercial realism and a pragmatic ‘can-do’ approach. 

-  Demonstrable ability to develop a climate and practices of continuous product improvement. 

-  Resilience to champion a cost-conscious pan-TfL perspective on T&D investment & delivery within specific areas. 

Experience

-  Successfully run multiple complex products delivering value within an organisation of similar size, complexity and budgets as TfL 

-  Extensive experience of product ownership and management, gained within a large, demanding organisation with multiple partner groups and operations 

-  Experience of working with end-users to sense and shape Data & Analytics needs towards meeting business needs

Closing date for applications:         Sunday 23rd January 2022 @ 23:59

Application Process 

Inclusivity statement 

We are committed to equality, diversity and inclusion. We want to have a workforce that is truly representative, at all levels, of the city we serve. We welcome applications from all people to ensure we have diversity in background, thought and experience. This will enable us to become a more innovative and efficient organisation and help us meet the needs of our customers. 

Our goal is to make our recruitment practices as bias-free and inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 

We also use anonymising software that removes identifying information pertaining to your protected characteristics such as your name, gender, faith, ethnicity, disability status, age, sexual orientation, from CVs and cover letters to make the shortlisting process fair. When applying for this role, please make sure your application clearly outlines your relevant skills, knowledge and experience, detailing in each previous job what you were responsible for, what you delivered and what your achievements are. 

Additional Information 

Please note that you must apply by using your CV and a two page covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role. 

Due to the pandemic, we’re conducting interviews by MS Teams however the usual interview preparation tips still apply. 

We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.

Please note that we’re currently working from home full time until the office is set up to allow for safe working and to comply with social distancing procedures. Once the office is open, we will be offering flexible working hours to accommodate working in the office and from home as business requires.

Benefits

In return for your dedication and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area and role, but may include:

•    Final salary pension scheme 
•    Flexible working with a great work/life balance
•    Free travel for you on the TfL network 
•    A 75% discount on National Rail Season Ticket and interest free loan 
•    30 days annual leave plus public and bank holidays
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient childcare payments
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel

Crime & Disorder Statement

It is a statutory requirement for all departments in TfL to follow Section 17 of the Crime and Disorder Act 1998.

Section 17 requires authorities to consider the likely affect on crime and disorder and community safety in all that they do, and take action to prevent crime and disorder, substance misuse, anti-social behaviour and behaviour that adversely affects the environment.

TfL has voluntarily been committed to following Section 17 since 2006, but we must all make sure that it is considered in decision making, policies and procedures in the same way that equality and health and safety are.

Health & Safety Statement

All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

All employees must understand and be committed to Transport for London’s Health and Safety Policy statement and the Company’s safety priorities and be aware of their contribution to such priorities.

All employees must also be aware of and comply with the current health and safety legislation and other Company requirements that are relevant to their job.