Frasers Group are currently looking for a Data Analyst to join us at our Head Office in London. We started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation. As a PLC with a £4bl turn over, this opportunity to grow your career in a fast paced and dynamic environment is one for the bold. 

JOB DESCRIPTION

This is a brand-new role where you will be working as part of our new Customer Service function, focusing on developing, analysing & creating tools/models/reports used by the business. You must have an analytical mindset, strong communication skills & be able to adapt to fast paced, ever changing business environments.

• Working with large data sets - analysing, interpreting & drawing conclusions to support business critical decisions
• Analysing customer service data such as customer feedback trends & staff performance
• Focussing on Customer Services initially, eventually branching out into wider areas of the business
• Identifying trends in data & making recommendations on operational improvements
• Developing data analytics & other strategies to optimise efficiency and quality
• Partnering with wider stakeholders within the business, both technical & non-technical
• Supporting infrastructure & controls work
• Management reporting and business intelligence

QUALIFICATIONS

• Solid data analytics experience using SQL & Excel
• 2+ years experience of strong hands-on skills in sourcing, cleaning, manipulating and analysing large volumes of data
• Experience with mainstream BI Packages such as Power BI, Tableau, Looker etc
• Able to hold your own in meetings and confident talking to senior stakeholders
• Degree level/equivalent in statistics or computer science advantageous
• Experience dealing with Customer Services data or in a Customer Services environment is advantageous
• Strong problem-solving ability & a commercial mindset
• Able to communicate with a wide range of stakeholders with various levels of technical understanding.
• Other programming languages are desirable.
• Proactive, independent, self-starter who is ready to jump in and get things done

ADDITIONAL INFORMATION

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.