At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Responsible for measuring and assessing the effectiveness of departmental processes and procedures. Ensuring quality processes and programs are being utilized and are effective by developing performance measurements and communicating performance relative to standards. Ensure optimal efficiency by monitoring work quality; delivering reports, statistics and recommendations for improvement.

Serves as a contact for customers or client groups, internal and external to the department, for data research, document, spreadsheet and report compilation and design

Reviews report usage and requirements with client groups to ensure relevance and alignment with customer needs and documents report enhancements

Understands taxonomy of Knowledge Management and related systems.

Maintains, reviews and/or analyzes data files, tables and reports for inconsistencies, troubles shoots data integrity issues and develops cleanup strategy if needed

Compiles or imports data from various databases into specialized software, databases or tools in order to generate reports to support various departments

Provides and conducts trend analysis to support business operations; may include budget modeling.

Writes reports, creates charts, presentations and timelines in support of department or business operations.

Identifies, researches, and resolves discrepancies in analytical procedure or cross-functional methods.

Interprets operational requirements for inclusion in studies and analysis.

Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives

May write code to automate reports and templates and consolidate data into reports and knowledge.

Demonstrates working knowledge of applied mathematics, assessment Instrument design & performance assessments

Displays working knowledge of applied survey sampling and statistics for all modes of social science data collection for such statistical methodologies as: univariate and multivariate distributions, data modeling using regression, analysis of variance, and the generalized linear model.

Conducts business impact analyses and validation studies and market research through all stages: concept formulation, definition of metrics, determination of appropriate statistical methodology, research evaluation, and final research report.

Performs estimation of variances, the calculation of standard errors, and imputation

Appropriately applies weighting of various sampling and data collection designs

Applies quantitative methods of social science data analysis

Utilizes survey research literature, methods, and processes

Uses and may program statistical analysis software

Supports capability development within the delivery organization; including reviews, gap assessments and work to source and deliver strategies.

Qualifications:

Must live within 50 miles of listed location(s).

Minimum:

Typical Training / Experience – Typically requires BS/BA in related discipline; Generally 5-8 years of experience in related field.

Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification required in some areas Dept/Org

Scope & Impact – Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results

Problem Complexity – Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems Autonomy – Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; Receives technical guidance only on unusual or complex problems or issues

Knowledge – Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of time is doing individual contributor work No responsibility for developing and managing operating plans/budgets Influence/People Leadership – May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; Contributes to employees' professional development, but does not have hiring or firing authority 

Preferred:

Strong knowledge of and experience writing Oracle /PL SQL queries. Experience working with complex joins, union queries, and blending/merging data from different tables and/or data sources. 

Advanced experience with Power BI data modeling, ETL and dashboard visualizations. 

Experience building reports, scorecards or dashboards in a contact center environment/ contact center/call center business process and best practice knowledge. 

Familiar with call center technology, KPI's and Terminology. 

Working knowledge of various call center customer contact channels such as IVR/VRU, Voice, Social Media, WebChat, App Chat, SMS,  etc. 

Experience with business process analysis & improvement.

Experience using data (call center reporting/metrics) to identify process deficiencies with the ability to partner with cross functional teams to determine process improvement recommendations. 

Strong data mining and manipulation skills with the ability to use data to craft a narrative.

Advanced presentation skills with experience presenting to Sr. Leadership, I.e. Director and above.

Advanced Excel & PowerPoint

Ability to work independently under minimal direction.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.