At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Responsible for measuring and assessing technician performance for Field Operations to include Field Services, Plant Maintenance and Comm Centers.  Ensuring quality processes and programs are being utilized and are effective by developing performance measurements and communicating performance relative to standards. Improve and automate existing performance management processes in the first 6 months; ongoing administration of incentive pay and performance programs. Long-term opportunities to assist with strategic labor forecast modeling for Field Operations. 

• Works with corporate field service leadership to develop and administer incentive programs and employee KPI scorecards
• Models the effectiveness of incentive programs, provides insight for future budget input and makes recommendations that aligns with company objectives
• Coordinates with Payroll to ensure that workgroups receive incentive payments in a timely manner
• Monitors underlying data for anomalies or inconsistencies, troubleshoots data integrity issues, develops cleanup strategies and coordinates efforts with stakeholders
• Performs data mining and data integration from various sources to generate reports on technician performance and ad-hoc requests
• Supports the development, data validation and user acceptance testing of our new performance management tool as we move towards production
• Partners with our sales organization to track and report on field operations technician sales commissions
• Documents methods and procedures within our group to support standardization and cross-training
• Serves as contact for Field Operations regional leadership and maintains an acceptable SLA on data/research UET ticket requests
• Presents actionable data-driven insights to field service leadership
• Leverages historical data and statistical modeling to assist in developing a labor strategy that aligns with company goals

Qualifications:

• 2-5 years of experience in analytics
• Advanced Excel experience
• Proven experience with report creation and ad-hoc analysis with a high attention to detail
• Demonstrated ability to provide reliable support to field service leadership
• Ability to perform tasks and submit data within defined timelines

Preferred:

• Bachelor’s degree in a related discipline
• Previous experience with providing analytical support to performance programs or employee scorecards
• Experience writing and executing queries of enterprise databases via SQL coding
• Experience with visualization tools such as Tableau
• Experience with report automation tools such as Alteryx
• Previous experience with data engineering with informatica
• Expertise with large data sets, analytical techniques and data modeling
• Experience presenting results and solutions to organizational leaders

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.