** This role is a Work From Home Opportunity **

This is a unique opportunity on our team for someone who loves working with Data!

The Data / Account Support Lead Analyst is responsible for handling routine and progressively more complex work assignments to drive satisfactory results for the Client Service Team (CST) or Sales and Account Management Operations (SAMO) leadership.  Position requires intermediate account and operational knowledge in order to complete assigned work and ensure client satisfaction.  Position is not external facing, unless assigned by leadership.  Role contributes to process improvement activities.  Position requires proactive approach to identify opportunities to take on work/requests across work streams, ensuring workload remains at full capacity based on accomplished cross-training.

Primary responsibilities include:

• Operationally partners with CST teams to resolve issues, conduct analysis, escalate work as needed, and manage projects as assigned. 

• Data Mining and Reporting

• With a focus on quality and timeliness, maintains ownership for assigned intermediate level Service Requests. 

• Meets all defined service standards to ensure CST and client satisfaction.

• Handles work stream specific assignments of a progressively more complex nature including but not limited to one or more of the following:, adjustment resolution, communications, custom project requests, reporting requests, issue ticket triage and resolution and general inquiries. 

• Resolves issues when possible, engages appropriate cross-functional support, and escalates as needed. 

• Engages appropriate internal partners to deliver quality solutions for CST teams and clients.

• Position may interact directly with clients and/or third party vendors if assigned by leadership.

Qualifications:

• 2+ years of relevant experience (operations, data manipulation, data mining, etc...)

• Strong PC skills including Microsoft Office products, e-mail and the Internet

• Desirable skills: Tableau, SQL, Business Objects

• Excellent verbal and written communication skills and ability to adjust communication content and style to internal audience

• Self-driven

• Strong attention to detail

• Analytical and problem solving skills preferred

• Knowledge of the healthcare and PBM industry preferred

• Ability to work cross-functionally and to resolve issues with the highest sense of urgency.

• Bachelor’s degree preferred but not required

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.