DESCRIPTION

Danish Speaking Travel Agent to Helsingborg in Sweden! 

Join one of the world’s leading Business Travel organizations. You will deliver customer care to business travelers embarking on world-wide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings, and get back home on-time for their family and friends.

Skill Profile or Personal quality:  

You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

REQUIREMENTS

Language/Communication:

· Excellent written and oral communication skills in Swedish or Danish (with good English skills) – role will require inbound, outbound (callbacks), and email communications.

· Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.

· Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience

· Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

· Passion for travel / experience with travel

· Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer

· Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.

Experience, Education, and Certification:

· 2 year GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)

· Corporate or Leisure travel industry experience with international booking experience