Responsibilities:• 

Communicate with customers via phone, chat & e-mail• Track and follow cases to ensure they closed in an efficient and timely manner• Maintain high customer satisfaction, representing a major brand• Provide and maintain strong, professional relationships with all partners and show empathy at all times• Work towards reaching targets as set out by client statement of work as well as internal targets

About You:• 

Fluency in English• Exceptional communication & soft skills, as well as problem-solving skills• Computer knowledge/tech savviness• Resourceful, able to multitask• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits:•

 Competitive monthly salary + 2 extra salaries per year• Private Health Insurance• Numerous benefits and discounts• Full training by certified instructors• Professional growth & development opportunities• Special events as well as community & social responsibility initiatives• Free online Greek language courses• State of the art premises, providing a great working environment with relaxing break areas• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age