Knowledge, Skills/Qualifications & Experience

About the role

 Key Accountabilities:

• Part of the front of house team at waterway offices, ensuring that all enquiries are managed in a friendly, helpful, professional and conscientious way.
• Produce accurate and timely communication for our customers for example, through telephone calls, notice boards, post, email, social media and our website.
• Coordinate the organisation of events and functions within the waterway, for both internal and external customers.
• Cash handling for licences, electric cards, laundry and lockages.
• Provide administration services for the waterway including managing the post, booking meetings, minute taking, organisation of occupational health visits, training, building management and equipment servicing.
• Produce accurate and clearly presented reports that support the needs of the business.
• Maintain accurate and well organised systems of records that are easily retrievable.
• Use SAP to provide financial and administration services to the waterway, to ensure effective ordering of materials and supplies, to work with notifications and other financial processes.
• Provide support to ensure the effective running of welcome stations around the waterway.
• Ensure that diversity and inclusion are integrated into all aspects of Trust life. 

About You:

• Proven experience in a customer service environment, e.g. providing “front of house” services via telephone, notice boards, post, email, social media, etc. 
• Some budget management experience.
• Proven experience of administration.
• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Ability to deal with difficult and potentially confrontational situations.
• Confident in the use of the MS Office word processing and spreadsheet software.
• Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries
• Calm under pressure, with good prioritisation skills
• Ability to providing a positive interaction and experience with customers on phone & face to face.
• Understands importance of working safely.