The Customer Supply Chain Representative is a critical role with the Supply Chain Team, as the primary point of contact for our customer they are responsible for building a collaborative customer centric relationship. The Customer Supply Chain Representative will own the order to delivery process and work closely with their customers to drive critical supply chain capabilities and metrics. As the primary point of contact they will keep the customer informed on order and product flow dedicating additional analytics to insure successful promotions and seasonal selling periods.

What are we looking for?

Education & Professional Qualification

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business Management and/or related field preferred or 2+ years’ experience in Supply Chain, Order Management Logistics or Customer-facing role.

• Knowledge of EDI, ERP and SAP preferred.

• Must be comfortable with external communication and conflict resolution

• Background in Account Receivables and Payables preferred.

Knowledge/Experience

• Intermediate to advanced level of MS Excel

• Excellent written & verbal communication skill

• Excellent organizational skills

• Excellent time management skills

• Ability to interact and communicate effectively with other internal departments

What will be your key responsibilities?

• Build a relationship with the customer to enhance trust and collaboration.

• Manage order activities to insure timely delivery creation, load planning and adherence to requested arrival date.

• Proactively communicate any issues to sales and the customer, take the lead to improve processes and resolve problems.

• Manage key master data in all order management systems (SAP) and desk guide.

• Represent customer at cross functional CMOS meetings and participate in problem solving and after action reviews as necessary.

• Recognize and resolve any potential order conflicts to insure on time and in full order delivery.

• First point of contact between the customer and key Mars Wrigley Confectionary functions to ensure timely production, delivery and risk mitigation for customer orders.

• Manage projects to drive improvements to customer metrics.

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.