Join us as a Senior Advisor on our Business Operations team in the Texas to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Customer Success Manager, you will be responsible for guiding our stakeholders into their new event journey and ensure that they achieve the transformative value supported by our project. You will also work closely with the product management team, the event technology team, and the Event production team to maintain the feedback loops and adapt our internal customer’s needs.

You will:

Responsibilities:

• Own onboarding, adoption, training, and development of best practice
• Maintain high levels of customer satisfaction
• Handle a large volume of email, chat, phone conversations, and meetings
• Define and report on success measures
• Work with Events platform and Operations team to constantly update the onboarding and training materials

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.  Here’s what we are looking for with this role:

Essential Requirements:

• 3+ years prior experience in a customer-facing role & 1+ years prior experience as a CSM or equivalent customer-facing role
• Ability to build and maintain relationships with customers
• Receptive to feedback, willingness to learn and embrace continuous improvement with resiliency in capacity to deal with pressure and the demands
• Strong communications, written and presentation skills, influence without authority
• Project Management skills for large project or vast audience

Desirable Requirements:

• Bachelor’s Degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30 November 2021