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Responsibilities

Customer Success Manager 

Overview 

The Customer Success Manager (CSM) role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft.  The CSM will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in their accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge to support sales growth.   

Responsibilities: 

• Customer Success understands their customers’ industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. 
• Promotes adoption of technology by helping the customer optimize the utilization of our products, demonstrating features beyond core functionality, ensuring best practice adoption.  
• Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization. 

Qualifications

Basic Qualifications  

• Currently pursuing Master of Business Administration (MBA) degree with at least one quarter/semester to complete after internship. 
• Passion for technology and customer obsessed.  
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.  

• Excellent verbal and written communication, analytical and presentation skills  

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.   

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.