Who is MarketStar? 

Rated as a Top Workplace in 2019, 2020, and 2021, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!   

At MarketStar, we are sales experts. We offer Sales as a Serviceâ„¢ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years. 

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth.  We are excited to have you apply to work with us! “You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.  

About the Customer Success Manager - Facebook Workplace:

MarketStar Europe is looking for an experienced customer success manager to represent our world-class technology & social network brand, enabling businesses to transform communications, culture, and workflows inside their organizations of all shapes, sizes and industries - on our Customer Success Management Team. 

The Customer Success Manager will own the Customer Lifecycle for some of our most exciting clients. Helping to implement and drive adoption and use through the renewal stage is what this role is all about! If you could become a trusted advisor, guide and product expert – this could be the next big move in your sales career! 

To be successful in this role, you will need to be an individual that can build relationships, be positive, outcome-minded and motivated to help our clients truly realize the full value of our platform. The CSM team works very closely with our Sales team to ensure their use case is used as a foundation for launching our platform.

Location: MarketStar’s office is based at 1 Central Park, Block G, 2nd Floor, Leopardstown, Dublin 18. MarketStar, in collaboration with their clients, supports work from home, hybrid, and in-office positions within the Republic of Ireland. Employee work location is determined through client needs, IT requirements, and business needs and is communicated by the employee manager. 

What will you do? 

•    Proactively connects with customers to gain an understanding of their goals and challenges and ensure they find full value in our products and services. 

•    Engaging with client accounts that need some TLC, helping them find the path back to healthy engagement with the platform. 

•    Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities, taking corrective actions in a timely manner based on this visibility. 

•    Gather regular customer feedback and suggestions and present ideas to key stakeholders internally.  

•    Collaborate with Sales Executives, CSM team and your Team Leader to build campaigns for further adoption and propose new ideas to continuously evolve the customer experience. 

•    Conduct business reviews (check in calls) to understand business goals, and to assess progress against previously stated objectives

Skills & Qualifications: 

•    Passionate about customer success and making life simpler with technology

•    Up for working in a fun, fast-paced, challenging but rewarding environment

•    Driven, self-motivated, enthusiastic and with a “can do” attitude 

•    Flexible, able to operate effectively with uncertainty and change 

•    Ready to be trained to develop your potential 

•    Organized, believe in using a methodical process for success 

•    Confident to speak with a wide range of customer personas whether speaking to a team creator, C-Levels or any decision-maker.

•    2+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experiences a benefit. Native English required 

•    Excellent communication skills, including presentations and written documents

•    Professionalism and confidence to work closely with, and advise, senior executives

•    Excellent problem solver, ability to work cross-functionally to deliver results

•    Ability to work both independently and collaboratively, think creatively and tackle challenges, and proactively solve problems to successfully deliver projects

•    Proven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyalty

•    Excellent verbal and written communication skills

•    Previous B2B SaaS experience

•    Passionate about providing an exceptional customer experience

•    Creative, resourceful, detail-oriented, and well-organized

•    A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment

•    Someone who flourishes when given responsibility and a sense of ownership

MarketStar Benefits & Perks:   

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

Structured training & career development plan 

Paid Parental Leave (up to 6 weeks for Maternity and Paternity) 

Paid Childcare/Dependent Care   

Education Reimbursement  

Comprehensive VHI cover from day 1 

Bike To Work Scheme / Taxsaver Leap Card Scheme 

Personal Hardship Loan Program  

Rockstar Awards, Spot Prizes and Tenure Awards! 

24/7 Employee Assistance Program and Modern Health App 

This is an exempt position 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at talentacquisition@marketstar.com for assistance.