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• Start date: 01/09/ 2023  
• Duration: 24 Months   
• Job type: Full time  
• Location: Reading  
• Work type: Flexible working - You will benefit from up to 50% worksite flexibility, dependent on the needs of the role (50% office / 50% home working) 

About the role 

Customer Success Account Manager 

As a Customer Success Account Manager, you will manage customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. You will provide direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives. As well as handle the direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritised customer solutions and workloads.  

Responsibilities

• Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.  
• Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.  
• Plans, with support and guidance from senior colleagues, a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.  
• Leverages experience contributing to technology delivery projects as a member of a technical team to identify technical gaps and opportunities and act as a conduit to delivery subject matter experts. 

Qualifications

Minimum Qualifications  

• Currently pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.   

Preferred Qualifications  

• Passion for technology and customer obsessed.  
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.   
• Excellent verbal and written communication, analytical and presentation skills.   
• Technical Certification in Cloud technology (e.g., Azure) are preferred but not required. 

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.   

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.