Customer Solution Authority

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
96652
Date Posted
1 year ago
Recruiter
William Dragusin
Job Views
227

Job Description

What will you be doing? 

 

As a Technical Solutions Authority you will build a “trusted advisor” relationship within the aligned account(s), and act as the “end-end” Solution Authority for all deployed Vodafone solutions within the account(s).  You will be responsible for capturing and interpreting customer requirements, and designing complex and custom solutions to meet customer requirements.

 

You will build accurate scalable cost models and provide input into pricing strategy, document solutions in RFP responses, proposals and Statement of Works/High Level Designs and ensure solutions are deliverable in timeframes committed and have passed all appropriate Vodafone solution governance.  Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.

 

 

Who are we looking for?  

 

  • Experience in dealing with large corporate customers in a solution design or consultancy role – ideally with experience of acting as end-end customer solution authority
  • Ability to present to internal stakeholders and up to C-level customers
  • Interpersonal skills and teamwork with multinational teams.
  • Leading virtual solution teams 
  • Analytical and critical thinking
  • Detail orientation, operates with precision
  • Ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
  • Experience with IT Managed Services desired, preferably with ITIL, eTOM or TOGAF 
  • Experience in IP Networking (WAN & LAN)
  • Unified Comms including IPT, Contact Centres, IM, Email and Video Conferencing
  • Relevant higher education in a related field or equivalent experience
  • Must have core expertise in designing complex solutions


 

What’s in it for you? 

 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone. 
 

Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business.  We actively encourage growth and progression for all employees. 


Together we can 


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 
 

Job ID: 96652

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