Customer SME

Being the first point of contact for clients as a Customer Subject Matter Expert (SME):

You will be responsible for the delivery of a highly responsive and knowledgeable service to Security Watchdog customers. You will have an in-depth knowledge of the Security Watchdog screening products and processes. You will be very accomplished in the use of Security Watchdog systems used and have a great understanding of your customers, the contracts and the required service standards.

Job title:

Customer SME

Job Description:

What you’ll be doing:

• Facilitate the development, implementation, maintenance and improvement of consistent best practice quality processes.
• Conduct Screening tasks when required and requested by Management to ensure fast turnaround
• Monitor and dip sample for Compliance within customer accounts
• Achieve customer and internal performance targets
• Management of customer operational reporting
• Work closely and communicate with all parts of the organisation to ensure joint targets and projects are met

What we’re looking for:

• Strong customer service skills
• Experience of managing a portfolio of customers
• Experience of working in a relevant service sector such as HR, Recruitment or other relevant B2B or B2C organisation
• Ability to multitask and priorities work effectively
• Ability to analyse data and identify key trends
• Experience in process improvement, and optimising the use of automation
• Work closely and communicate with all parts of the organisation to ensure joint targets and projects are met

Security Watchdog

At Security Watchdog, we’re keeping society safe. We’re creating smarter screening and vetting solutions for clients and candidates across the globe. We’ve helped the world’s largest building society to have confidence in their employees and the Centre for the Protection of National Infrastructure to create a consistent screening process across 63 countries. Our teams are helping businesses to manage risk and save time and money. Join us and discover better as you shape the future of screening.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.