Summary

We are looking for a Customer Service Assistant to join the Visitor Experience team on the Norfolk Coast. 

Reporting to the Welcome Manager, the successful candidate will be key to the day to day operation of Morston Quay and Blakeney Carnser. From welcoming our visitors, to ensuring compliance, no two days are the same on the coast.

Hours: Flexible. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

Salary: Â£8.91 per hour

Duration: Fixed-Term contract until 31-Oct-2022

What it's like to work here

Morston Quay is situated just within the shelter of Blakeney Point. The point forms a wonderful backdrop to the quay area, with its salt marshes in the foreground. From the Quay you can explore the Norfolk Coast on foot or by boat, with one of the seal boat companies who operate from the site. On site we have a refreshments kiosk, ice cream hut, second-hand bookshop, toilets and a large car park. We are looking to develop our offer at Morston, so now is the perfect time to join our team!

What you'll be doing

Our commercial work is essential to our continued funding. Whether it’s the car park, visitor reception or our café, you’ll be part of the operations team, responsible for ensuring that we continue to deliver excellent customer service every day.

You’ll be responsible for ensuring the presentation of the site is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You’ll be responsible for working across all areas of the operations team, providing support to the teams as needed. You’ll tell our visitors about the amazing work we do and what their money is funding.

Please also read the full role profile attached to this advert.

Who we're looking for

You’ll be:

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.