Customer Service Supervisor - Video Repair APPLY NOW EMAIL JOB Full Time El Paso, Texas Posted - Areas of interest: Call Center, Customer Operations R

Customer Service Supervisor - Video Repair APPLY NOW EMAIL JOB Full Time El Paso, Texas Posted - Areas of interest: Call Center, Customer Operations R

Customer Service Supervisor - Video Repair APPLY NOW EMAIL JOB Full Time El Paso, Texas Posted - Areas of interest: Call Center, Customer Operations R

Job Overview

Location
El Paso, Texas
Job Type
Full Time Job
Job ID
44974
Date Posted
4 months ago
Recruiter
Julia Hart
Job Views
275

Job Description

Weekend and Evening Availability Required

Are you a proven leader looking for an exciting new leadership opportunity?

Are you ready to take the next step in your career by developing a top team of contact center service/support professionals?

Do you want to feel rewarded as a valued mentor in the leading edge of technology? …Then joining Spectrum is the optimal way to move YOUR CAREER FORWARD!

Spectrum is growing – This is the BEST time to bring your leadership skills and expertise to the exciting field of Telecommunications.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services, generous benefits including 401k with match opportunity and many more!

MAJOR DUTIES AND RESPONSIBILITIES
Supervises, organizes, mentors and coaches customer care representatives and leads.
Responsible for directing and implementing a broad range of customer care activities to include resolving complex or sensitive customer complaints and difficult telephone calls.
Develops and promotes a customer-driven service culture in an effort to improve customer satisfaction and retention.
Participates in the performance review of staff.
Involved in the skill development of team members through recurring coaching and training sessions.

PREFERRED QUALIFICATIONS AND EDUCATION

High School Diploma or (GED) equivalent required. Bachelor’s Degree preferred.

2-3 years of relevant leadership experience, including 1-3 years in a lead position with proficient level of performance.

Bilingual preferred (English/Spanish).

Coaching and leading experience required.

Ability to manage and organize time effectively.

Excellent communication and analytical skills required.

Customer billing systems or troubleshooting tools preferred.

Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry preferred.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

Job ID: 44974

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Company Details

Spectrum

  • Stamford, Connecticut
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