Job description

Minimum Starting Salary for full time equivalent for this role is £17,290.00

Full and Part Time roles available

At HSBC we pride ourselves on providing our customers with a world class service, our Branch Network is at the heart of a local market acting as a financial partner and community hub. We value difference, we succeed together, we take responsibility and we get things done. 

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are ambitious and have a helpful personality.  Face to face customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers in our Wealth and Personal Banking business area.

 Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

At the start of your journey in your new role we will support you through a blended learning experience this is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your branch.

Within this role you will;

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
• Play an important part in customer education around HSBC digital services and fraud awareness 
• Identify customers who are in vulnerable situations and determine the best way we can support them

Requirements

What do I need to be successful?

• Demonstrate strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuous changing environment 

In addition to a competitive salary, you’ll have access to a competitive benefits package, including: 

• A discretionary annual bonus 
• BUPA healthcare for you and your family worth up to £775
• A market-leading employer pension contribution* 
• Life assurance (4x base salary) 
• 25 days’ holiday, plus 8 public and bank holidays
• My Choice – our flexible benefits scheme

We are currently recruiting for customer service professionals across various locations in our local market.  As such, we may ask you to support other local branches within a reasonable distance to you.

A role within our branch network can be your starting point of an amazing career journey with HSBC, it’s where some of our most successful senior employees started their own careers, so apply today to join HSBC, a truly global organisation, and see where your journey takes you. 

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

At HSBC we look to enable our employees to better balance work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and staggered hours. The availability of these options can be discussed with the recruitment team as part of the application process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

*Pension core contribution of 10% on first £21,200 of pensionable salary and 9% on any remaining salary over £21,200 plus 7% matching contributions