Job description

Minimum Starting Salary for full time equivalent for this role is £20020.

At HSBC we pride ourselves on providing our customers with world class service, ensuring they are at the heart of all we do. 

We are looking for people who are passionate about delivering excellent customer service, ambitious and have a helpful personality. Face to face customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers in our Wealth and Personal Banking business area.
 
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

The start of your journey in your new role with HSBC will provide you with a 6 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom, on-line & practical training as well as having the opportunity to develop your new skills in HSBC ‘s model branch.

We have a number of customer service opportunities across our branches and would love to speak to you about these roles and discover the one that is right for you.

Within our Customer Service Representative role, you will;

• Deliver an exceptional customer experience 
• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team. 
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, Mobile Banking & Self-service points, to meet their varying needs. 

Requirements

What do I need to be successful?

• You will pride yourself on continuously delivering a superior customer experience; consistently delivering a personalised, friendly & efficient service
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport. 

In addition to a competitive salary, you’ll have access to a competitive benefits package, including: 

• A discretionary annual bonus 
• BUPA healthcare for you and your family worth up to £775 
• A market-leading employer pension contribution* 
• Life assurance (4x base salary) 
• 25 days’ holiday, plus 8 public and bank holidays
• My Choice – our flexible benefits scheme  

We are currently recruiting for customer service professionals across the multiple locations. As such, we may ask you to support other local branches within reasonable distance to you.

This role is based in Llandrindod Wells 

Some of our most successful senior employees started their careers in our branch network, so apply today to join HSBC, a truly global organisation, and start your journey. 

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

At HSBC we look to enable our employees to better balance work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and staggered hours. The availability of these options can be discussed with the recruitment team as part of the application process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

*Pension core contribution of 10% on first £21,200 of pensionable salary and 9% on any remaining salary over £21,200 plus 7% matching contributions