COMPANY DESCRIPTION

About Us:

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers - we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

JOB DESCRIPTION

The role: 

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service for our team on a full time basis. 

As a member of our team you will be supporting the Customer Service Manger and the wider team in delivering consistent service standards and a true example of being a brand ambassador.

You will take an active role in continually assessing, analysing and improving all aspects, whilst maintaining key internal and customer relationships. You will be expected to be proactive, organised, and able to prioritise. Alongside demonstrating a high level of professionalism in all communication, reflecting company standards.

Responsibilities

• Answering customer queries regarding orders and delivery in a timely manner
• Keeping customer records up to date to reflect any customer communication history so it’s clear and easily accessible for other customer services team members
• Contact customers if there are any changes to their orders / deliveries via phone / email
• Liaise with Retail Operations Team to ensure best customer service and joined up customers experience
• Office admin tasks as and when required (arranging couriers, filing, forwarding communication, etc.)

QUALIFICATIONS

The person: 

• Previous experience working within a customer service role
• Excellent communication (especially listening), administrative and interpersonal skills are of great importance
• Knowledge of customer platform ticketing systems
• Good computer skills are required with a good knowledge of Microsoft package
• Be fluent in English and have an excellent standard of written and spoken communication
• Be enthusiastic and dedicated to providing excellent customer service
• Good organisational abilities
• Ability to multi task and manage own time/projects
• An aspiration for continuous improvement

ADDITIONAL INFORMATION

Hours:                 

40 per week

The shifts are:

• Sat  9am to 5pm, 10am to 6pm, 11am to 7pm (rotating) 
• Sundays: 10am to 6pm and 11am to 7pm. (rotating) 

Benefits :              

After successful completion of a 3 month probationary period: Dental plan, Health Cash Plan, Income protection.

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.