MISSION:

This role will be a key contact with our customers to assist them in processing orders, ensuring that their products are processed accurately and in time, always striving to meet their expectations.   The role will be responsible for general business support, such as handling inquiries from external customers (and escalating to appropriate divisions) as well as connecting with internal departments. 

CRITICAL OBJECTIVES AND OUTCOMES:

• Proactively manage any deviations that occur with the customer’s orders

• Assist with any reporting or data that the customer requires

• Insure that credit limits are checked prior to entering orders

• Provide the customer inventory updates and assistance with samples requests

• Be the liaison between, customer, operational sites and sales

• Work to continually improve the customer experience by working on improvements not only within support, but communicating needed improvements to other teams

• Record and maintain accurate records

• Backs up team members when workload requires.

Qualifications

EDUCATION:

• High school diploma required. Associate or Bachelor’s degree preferred.

SKILLS / EXPERIENCE:

• 4+ years of Customer Service or related experience a plus.

• Strong written, verbal and telephone communication skills.

• Good data entry and organizational skills. Detail oriented and good follow-up.

• Able to effectively manage multiple priorities and issues.

• Understanding of applicable computer systems, such as Google Suite

• SAP knowledge is preferred

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/DisabledAll your information will be kept confidential according to EEO guidelines.