Responsibilities

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers.  The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners.  The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.

Job Duties

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts;
• Analysis of inventory and customer demand;
• Partner with Sales in support of customer needs;
• Manage customer records and report customer information:
• Build relationships with customers and internal partners;
• Foster teamwork;
• Back-up colleagues as needed;
• Travel on an infrequent basis in support of sales effort.

Qualifications

• Bachelors Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.).
• Excellent communication skills both oral and written required. 
• Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired. 
• Candidate must have ability to quickly grasp complex processes and systems.
• Strong prioritization, planning and analytical skills required.
• Must work well under pressure and with time demands. 
• Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
• Individual must have the ability to contribute independently and within a team environment.
• Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required. 
• Relevant product knowledge is valued but not required.
• Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.