Job description

Who will you be working for?

Our partner is a growing company providing sports equipment worldwide.
Their core mission: Revolutionize the sports equipment industry

What is this job about?

In this role as a Customer Service Representative, your goal is to support the company’s new e-commerce business in Europe.

On a daily basis, you will manage all inquiries from customers and provide the best experience for them.

Your challenges:

• Order entry and handle all customer service inquiries (phone, email, and online chat)
• Communicate regularly with the Management Team in the United States via email, video chat, and calls
• Long for major sales growth every year
• Contribute to the consumer events and tradeshows at least 3 times a year. within Europe
• Represent the company in the Netherlands
• Reflect on the EU perspective for the company’s business model
• Manage all the returns procedures
• Get full on job training

Preferred experience

What do you need to apply?

• An advanced level of English and Dutch (C1+)
• Ability to travelaround Europe for the company’s activities on weekends
• Comfortable with business apps and programs (spreadsheets, word processing, email, e-commerce programs such as Shopify).
• Capacity to work independently
• Ability to take care of your station
• Problem-solving skills
• 
  

Working mindset

• Self-starter and motivated
• Adaptable and detail oriented
• People person
• Passionate about cycling, automotive and/or water sports (boating, fishing,..)
• Overall positive attitude