We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the UK. Working from home 35 hours/week you Cigna will provide all the training and resources to successfully perform in the role. You will from time to time be required to attend the Greenock office as we transition to our new ways of working.

Applicants should:

• Be able to commit to 35 hour/week
• Be available to work rotational shifts between Mon to Fri 8am – 8pm and 1 in 4 Saturday mornings.
• Be able to commit to 6 week induction training from February/March 2022.

Cigna is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. We are looking for enthusiastic individuals who are passionate about providing the best in class customer service, to join our Customer Service Team within our UK Health Benefits business lines.

Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone or e-mail, to our existing and potential customers, seeking first contact resolution.

Main Duties/Responsibilities:

• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
• Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
• Providing quality advice and information to customers and colleagues regarding their health benefits.
• Monitor turn-around times to ensure contacts/claims are settled within required time scales.
• Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
• Actively support all team members and provide resource to enable all operational goals to be achieved.
• Carry out any ad-hoc tasks as required to meet the business needs.

Skills/Qualities:

We want people to draw on their life experience, personality and individual talents. Broadly speaking, we look for:

• Customer focused with ability to identify and solve problems.
• Customer centric mindset
• Exceptional interpersonal skills with good verbal and written communication.
• Ability to organise, prioritise and manage workload to meet individual and team targets.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
• Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
• Capable of balancing various tasks at once while achieving deadlines
• Ability to work under own initiative and proactive in recommending and implementing process improvements.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.