Responsibilities

• • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Qualifications

• Must be at least 21 years old
  
• Must be able to read and speak English 
• Must have two years of college experience OR at least two years of customer service experience
• Must have a valid unrestricted driver's license for at least one year
  
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  
• Aside from religious observations, must be available to work an average of 40 hours per week, including weekends