Overview

Enterprise in Saugus, MA has an opening for a Full Time Customer Service Representative.  

 This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, and supporting their rental needs.  The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a busy home city rental branch.

 The starting pay rate for this position is $18.08 / hour and includes a comprehensive benefits package including Medical, Dental, Vision, paid time off, paid volunteer day, 401(k) /profit sharing with company match and many employee discounts. Additional details on the benefits package can be viewed here:    https://careers.enterprise.com/rewards-and-benefits 

 The required schedule is Monday thru Friday from 8am-5pm with a 1 hour lunch each day.

 This branch office is located at 141 Broadway Saugus, MA 01906 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  
• Meet and greet customers in a friendly and timely manner
  
• Provide directions and general assistance
  
• Assist to assess condition of rental upon return
  
• Process returns, check-ins and exit kiosk transactions
  
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  
• Understand and communicate rental terms and conditions, vehicle features and other services 
  
•  May sell optional protection products, upgrades, fuel options and other additional equipment
  
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  
• Perform miscellaneous and job-related duties as assigned
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a High School Diploma or GED
• Must have at least 6 months of prior customer service experience
• Must have a valid US driver's license 
• Must have no more than 2 at-fault accident or moving violation within the past 3 years 
• Must have no drug or alcohol related convictions within the past 5 years
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work Monday thru Friday from 8am-5pm