Overview

Enterprise Holdings is seeking a responsible, dedicated person to join our team as a Customer Assistance Representative.  This position pays $16.00 / hour and is located at our Rio Grande, NJ location at 1030 NJ-47 S, Rio Grande, NJ 08242. This is a seasonal position starting on or after Monday, May 9th and ending by Sunday, September 11th. 

We are currently hiring for the following schedule working up to 40 hours per week: 

• Monday 7:00am-5:00pm
• Tuesday 8:00am-5:00pm
• Thursday 8:00am-5:00pm
• Friday 7:00am-5:00pm
• Saturday 8:00am-12:00pm

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  
• Meet and greet customers in a friendly and timely manner
  
• Provide directions and general assistance
  
• Assist to assess condition of rental upon return
  
• Process returns, check-ins and exit kiosk transactions
  
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  
• Understand and communicate rental terms and conditions, vehicle features and other services 
  
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  
• Perform miscellaneous and backup duties job-related duties as assigned
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
  
• Must have a valid driver's license.
• Must have a minimum of 6 months of experience handling customer service functions in a retail setting.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within Cape May County.