Are you looking for a new challenge in your career? Great! And you’re considering working at Cigna? Even better! You’ll have lots of questions. Here are some answers.

What does Cigna do?

We started over 200 years ago and we continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve.

We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance whole person health, both in body and mind.

With more than 170 million customer and patient relationships in more than 30 countries and jurisdictions, we are able to harness actionable insights that drive better health care results.

Our global workforce of more than 74,000 employees are dedicated to living our mission and being champions of our customers and communities each and every day.

Cigna provides employee benefits around the world, amongst which health insurance services and life & protection solutions (LPS) like life & disability plans. We’re passionate about helping people improve their health, well-being, and piece of mind.

Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from European corporations, International Organisations (IGO & NGO) and governments. We also provide healthcare for globally mobile individuals.  To support its European and Global Segments customers, Cigna Europe has dedicated offices in the United Kingdom, Belgium, Spain, Kenya, Dubai, the United States and Malaysia. Over the years, we have acquired an in-depth understanding of the daily challenges faced by domestic and international organisations, and their staff members in managing their health and wellbeing.

We’re people-people. We are a human organization, where people come first. Whether it’s our customers, patients, clients, or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

What are your main responsibilities?

You are responsible for the client communication for designated account relationships.

KEY AREAS:

• Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).

• Coordinate and ensure follow-ups of the assigned contracts/clients.

• Handle and process medical reports.

• Keep records and filing up to date.

• Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)

• Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).

• Translate communications, medical reports or other documents if needed.

• Work according to the priorities indicated in the workplan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc).

• Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Relations to other positions

• Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, Statistics).

• Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.

• Contribute to maintaining a co-operative and friendly working environment.

• Inform Supervisors and Senior Supervisors on problems and inefficiencies.

What skills do you need?​

Education Level:

• Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.

Specific Knowledge:

• Active knowledge of English is a must (C1 level)

• Active knowledge of Italian/German/Portuguese or Frech language (C1 Level).

• Soft Skills:

• Skillful in taking decisions: takes the right action on allocated files based on the available information.

• Excellent Communication skills.

• Accurate: works accurately on the input of data, aims to work faultlessly.

• Discipline: pays attention to procedures, agreements and document flows.

• Efficient: finds a good balance between quality and quantity.

• Team player: Able to work in a team.

• Skillful with computer programs: readily learns the ropes in the use of current office applications.

• Discreet: works discreetly with confidential (medical) information.

What we offer:

• Permanent Contract

• Working from home possibility.

• Social Benefits.

Working shifts: Fixed shifts and working days. No rotative

• Monday to Friday: 9:00 to 16:45 / 12:15 to 20:00 or 15:15 to 23:00.

• Tuesday to Saturday: 9:00 to 16:45 / 12:15 to 20:00 or 15:15 to 23:00.

• Sunday to Thursday: 9:00 to 16:45 or 12:15 to 20:00 or 15:15 to 23:00.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.