JOB DESCRIPTION

Job Flexibility 
•    Onsite: This position requires an employee to be on-site on a full-time basis.

We run together. We’re stronger together. You belong here.
At Meritor, we live by the Meritor Code – our shared commitment to be our best. Each one of us contributes to our culture rooted in driving innovation and championing inclusion for all. Our success has always been centered on collaboration, bringing together diverse talent and ideas to drive innovation and promote continuous learning. We empower our team members to do what’s right for our customers and each other every day, championing flexible and sustainable teamwork where everyone feels valued and can make an impact.

Our Laurinburg/Maxton, NC facility is looking for a Customer Service Representative that will support Meritor’s commitment to the customer by performing their job duties to support customer requirements. They will be responsible for quality. They will have the authority to stop production, if necessary to correct quality problems. They also must perform and maintain payout transactions, metrics updates and shipping order board. 

The Customer Service Representative will demonstrate product knowledge by:
Knowing where assemblies are used and knowing the consequences of producing a poor quality product as it relates to customer satisfaction and the impairment of vehicle safety.

Job Responsibilities:

•    Responsible for maintaining and troubleshooting EDI transactions and informing supervisor of schedule changes/delivery promises
•    Serves as point of contact to outside customers and must ensure a timely response to customer issues as encountered
•    Responsible for producing assemblies that meet all customer quality requirements
•    Responsible for adhering to and supporting all quality, safety, production goals and requirements
•    Support continual improvement within the organization
•    Required to become competent in customer satisfaction
•    Perform other duties as assigned by supervision
 

JOB REQUIREMENTS

QUALIFICATIONS

•    High School Diploma/GED required. Associates degree in a Business related field preferred.

•    Minimum 1 to 2 years in a related Customer Service position in manufacturing required. 

    o    3-5 years’ experience be in the Manufacturing Industry preferred. 

•    Must be able to perform computer functions as required.

    o    ERP system order entry is preferred.

•    Excellent Written and Verbal Communication Skills.

•    Product line experience preferred

Bonus Potential:

This position is eligible for Meritor’s Incentive Compensation Plan, which offers payouts based on company performance, job level, and individual performance.

Benefits:

Meritor provides a comprehensive total rewards benefit program. Options include medical, dental, vision, Health savings account, flexible spending accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, employee assistance program, vehicle discounts and more.

Diversity Statement:

At Meritor, all are welcome. Our focus is on creating a people-focused culture that enables each one of us to perform at our best. Celebrating the uniqueness of our individual team members helps us build diverse teams where we all can thrive. At Meritor, we run together. You belong here.

Meritor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.