Overview

Enterprise Holdings is seeking a responsible, dedicated person to join our team as a part time Customer Service Representative at our Denton location. This position pays $15.00 / hour and is located at 1107 N GRAND AVE

GAINESVILLE, TX 76240

We offer:

Paid time off

Employee discount

Training and development

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!

The Customer Service Representative provides superior, friendly, and efficient transactions while offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

With this in mind, as you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.

Responsibilities

Meet and greet customers in a friendly and timely manner

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Understand and communicate rental terms and conditions, vehicle features and other services

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

High school diploma or GED equivalent required

Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work 20-25 hrs/week