Overview

Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This position pays $15.00 /hour and is located at 8811 TEEL PKWY STE 260 FRISCO, TX 75034

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here.

Responsibilities

Meet and greet customers in a friendly and timely manner

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Understand and communicate rental terms and conditions, vehicle features and other services

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

High school diploma or GED equivalent required

Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work 40 hrs/week