Overview

Enterprise in Foxboro, MA has an opening for a Full Time Customer Service Representative.  

This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, and supporting their rental needs.  The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a busy home city rental branch.

The starting pay rate for this position is $17.58 / hour and includes a comprehensive benefits package including Medical, Dental, Vision, paid time off, paid volunteer day, 401(k) /profit sharing with company match and many employee discounts. Additional details on the benefits package can be viewed here:    https://careers.enterprise.com/rewards-and-benefits 

The required schedule is Monday thru Friday from 8am-5pm with a 1 hour lunch each day.

This branch office is located at 59 Washington Street (Rt 1), Foxboro, MA 02035.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services 

 May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age

Must have a High School Diploma or GED

Must have at least 6 months of prior customer service experience

Must have a valid US driver's license 

Must have no more than 2 at-fault accident or moving violation within the past 3 years 

Must have no drug or alcohol related convictions within the past 5 years

Must have a basic level experience and understanding of a PC and Microsoft Office products

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Apart from religious observation, must be able to work Monday thru Friday from 8am-5pm