Position Summary: 

The Customer Service Representative supports the Leaves Department by answering calls, answering tier 1 questions related to employee leaves, distributing tier 2 questions to the appropriate specialist or case manager, sending/receiving and assigning paperwork to the appropriate specialist or case manager, entering cases into the system, and assigning cases to the appropriate specialist or case manager.

Position Responsibilities may include, but not limited to: 

Manage calendars of leave specialists and disability case managers to ensure back-ups are provided with email and phone messages appropriately

Respond to email and phone messages

Assist with customer requests and questions

Enter cases in the system

Assist with time entry if needed.

Other projects or duties as assigned.