Are you looking for a position that offers a rewarding lifelong career filled with new and exciting challenges? P&G is looking for a Customer Service Organization Manager, Business Process Expert as part of the Order Management Center of Expertise which includes Order Acquisition (Vendor Managed Inventory/Intelligent Fulfillment/Electronic Data Interchange/Customer Online), Order Generation (Business Information Management), and Order Processing - Post Delivery and Billing.

The scope of the role includes SAP, Electronic Data Interchange, Business Warehouse, Order Builder support and strategic project work for Customer Service Order United States/Puerto Rico, Business Process Operations, Global Export and Chemicals.

In this position, you must have a deep understanding of a broad range of existing business processes in Order Management and quickly recognize the need of the business and able to crystallize that understanding in a way that empowers others, reduces risk, and increases the quality of solutions. This individual will strategically influence projects, solution design and sets strategic directions for new work processes across Customer Service Organization and adjacent functions. The Customer Service Organization Manager, Business Process Expert role is considered both Regional and Global.

What we offer you:

• Training and learning every day with significant responsibilities from your first day.

• Continuous coaching & mentorship– We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.

• Dynamic and accommodating work environment – We live our Purpose, Values, and Principles daily. We value every individual and support initiatives promoting agility and work/life balance.

• Competitive compensation and benefits program.

Qualifications

Required:

• Bachelor’s degree in Supply Chain Management/Logistics, Engineering, Business Administration, or degree with relevant experience

• Must have 3 – 5 years SAP and Sales and Distribution experience

• Passion for technology, work processes, and project management

• Must be able to work independently, self-guided and self-motivated

• MS Office Products

• Excellent communication skills (both oral and written)

Preferred:

• Ideal candidate has experience as order management analyst processing sales orders in SAP and troubleshooting issues

• Experience in end user support and training, preferred

• Ideal candidate has experience as order management analyst processing sales orders in SAP and troubleshooting issues

Just So You Know:

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration sponsorship is not available for this position, except in rare situations based on Procter & Gamble's sole discretion. Applicants for U.S. based positions are eligible to work in the U.S. without the need for current or future sponsorship. We do not sponsor for permanent residency. Any exceptions are based on the Company's specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.