Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?  We are looking for people in our Retirement Centre in Norwich who truly care and are driven to give it their all every single day. People like you!

Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We’re proud to be different.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job:

You will be providing telephone support to our customers through their Retirement needs.  Giving impartial guidance to customers who are starting to think about their Retirement or have already started the process of taking their Retirement Income.  You will be motivated and proactive, looking for the opportunity to make a real difference in our customers lives.   Our products can be really technical so you need to be able to easily articulate the many complexities of the product – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers. 

Skills and experience we’re looking for:

• Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills

• Talented problem solvers who think outside the box and challenge the status quo to help shape our contact centres of the future

• Someone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections

• The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone. 

• Someone who is risk aware, with the ability to overcome issues in order to best support our customers

What you’ll get for this role:

We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer!

• Salary of between £20,000 to £23,500 (pro rata) (depending on location, skills, experience, and qualifications)

• Step pay progression allows you to develop in the role at your own pace

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Aviva Matching Share Plan and Save As You Earn scheme

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days (pro rata

• Up to 40% discount for Aviva products

• Savings from 100’s of retailers through my Aviva extra’s

• Brilliant flexible benefits including electric cars

• 21 paid volunteering hours per year

• Excellent career development through self-lead learning

• Dedicated career pathways

• Access to formal qualifications and apprenticeships in a variety of roles

• Free access to a variety of excellent wellbeing app’s

• Free consultations with health professions for you and your family members

• Access to free exercise classes virtually and in the office

• Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.