Within this role you will;

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness 
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Helping our customers with more complex banking needs to ensure they feel supported in their choices and any challenges can be resolved

Requirements

What do I need to be successful?

• Demonstrate excellent communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuous changing environment  

Where & When you'll work

Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all our branches are open on a Saturday)

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll enjoy a full induction and training course of 4 weeks in total. It is run virtually and is designed to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. 

Training is Monday to Friday

As the training is intensive it is important that you are able to attend the whole course, so consequently, you will be unable to take holidays during your training period.

If you join us on a Part Time basis we recognise that our training hours may not fit into your days/hours of work and will pay overtime or offer time back in lieu of any additional hours worked during your training period.

What You’ll Get!

We offer an attractive starting salary, full time equivalent of £21,299 plus an annual discretionary performance bonus.

You will also receive:

• Over six weeks’ holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours holiday
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few.
• A market-leading employer Pension contribution*
• Access to “My Choice” Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few.
• BUPA Healthcare
• Life Assurance, equivalent to four times your annual salary
• Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which strive to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.