What you’ll be doing:

• Taking inbound calls in a virtual contact centre

• Delivering a service which makes your customers feel valued and supported

• Dealing with a number of customer questions and queries

• Taking payments, setting up manageable payment plans, offering short term discounts on their bills.

What we’re looking for:

• Confidence

• Excellent communication skills with a talent for adapting behaviours for different callers

• The ability to learn new skills quickly when it comes to adopting new processes and technology

• Someone who can think on their feet and adapt to different situations

• A good listener, who is empathetic and patient

• A private home working environment with suitable broadband connection and a quiet space to work

About

At Capita Customer Management, we’re transforming customer experiences. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, Transport for London, Samsung and RSPCA, and have 19 contact centres across the UK, India, Poland and South Africa. Join us and discover better as you find new ways to delight customers.

What’s in it for you?

• A competitive salary

• 22 days’ holiday (pro rata) plus public holidays

• Pension scheme and a childcare scheme

• Monthly incentive scheme

• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.