Job Description

We love our customers. Theyre just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. Thats why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, youll play a big role in a growing business thats as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, youll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we dont expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, youll be well-rewarded for it. Youll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more