At H&M we believe it’s possible to find what you love, space to create and room to grow.

A place you can truly belong, being truly yourself.

With a team that is full of life, in a company that feels as good as it looks.

At H&M we believe it’s possible, because together we make it possible.

With an increasing customer demand, we are currently looking for 30hr Customer Service Agents with particularly strong availability for evening shifts and weekend shifts to join our existing H&M Family.

Part-Time: Permanent, 30-hour contract. You must be available to complete the first two weeks of training Mon-Fri 8.15-16.30 and Mon-Wed 8.15-16.30 for the third week of training.

Salary: Â£9.98 per hour

Start dates:  16th September, 30th September & 7th October

Location: Currently working within a hybrid model with a requirement to work a minimum of 40% of shifts per month in our Edinburgh office. When not working in the office your place of work will be your home address, which must be within the United Kingdom. 

Operational hours: Our operational hours are Monday to Friday, 8 am – 9 pm and at the weekend between 9 am – 6 pm.

What:
Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.
Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.

How:
We believe in people and the power that individuals can bring to a team by being open minded, straight forward and driven by our values and feedback.
Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.
Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.

Why:
An opportunity to experience an engaging customer service position where you will be welcomed into a friendly and diverse team and will have the opportunity to write your own H&M story, growing and developing both personally and professionally.

Benefits:
Up to 5.6 weeks holiday (pro rata), 25% discount for H&M Group (H&M, H&M Home, ARKET, WEEKDAY, & Other Stories, MONKI, COS) Gym discounts, access to our Local Benefits, Referral & Wellness Programme â€“ to name but a few!