Job description

Customer Service Advisor – Small Business Banking – High Wycombe - 0000GFUC

Some careers prize diversity more than others
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system.

We are currently seeking a driven individual to join the small business banking (SBB) team in the role of Customer Service Advisor

The role of the Business Specialist is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.
 
Your responsibilities will include:

• Being an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Supporting customers and placing their needs at the forefront of all that we do, setting world class standards 
• Seeking new opportunities and nurturing existing relationships to identify new business opportunities
• Adhering to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk

Requirements

The ideal candidate for this role will have:

• Experience working in relevant environment/s, i.e. Customer Service is essential 
• Experience working in relevant market/context, i.e. Ability to interact and build relationships with internal and external stakeholders including HSBC overseas offices 
• Role relevant qualifications, i.e. Excellent communication skills, including written, verbal 
• A track record of gaining an understanding of customers' needs and delivering excellent customer service 
• Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals 

The base location for this role is High Wycombe.  Hybrid working is available, but some flexibility will be required around office location and days required in the office or out on business. 

Salary is £20,244

In Small Business Banking we have over 880 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to ‘build back better’ and create a stronger, more resilient and sustainable economy. Customers have the choice to connect with us via face to face, over the telephone and through various digital channels.

As the CMB Segment with the largest customer portfolio our colleagues champion and lead change, supporting and implementing initiatives such as our recently implemented Digital Customer Exchanges and our popular Small Business Pop Up Weeks.

SBB is continually evolving, with a significant focus on digital adoption and inclusion.  This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness.

A role in SBB is an opportunity to build your skills within a dynamic environment, be agile in supporting customers to meet their needs and embrace their opportunities.  In SBB we work closely with our WPB colleagues, ensuring that our customers are at the forefront of everything we do.  Our Business Specialists and Direct Business Specialists provide support to non-relationship managed customers. Our Telephony colleagues support both relationship managed and non-relationship managed commercial customers via Telephone and Live Chat functions and our Risk team keep our business safe.

In SBB we recognise that the talent and diversity of our people is the foundation of our success, so we are committed to helping you develop your personal and professional skills in order to make the most of your ambition and potential.

Peter McIntyre, Head of Small Business Banking, UK

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours.  If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

Small Business Banking is absolutely central to delivering a Bank Fit for the Future. We help connect our customers to opportunities and support entrepreneurs as they fulfil their hopes and dreams. 

If we do this well, their businesses will thrive, meaning they can create more jobs, increase employment and bring greater prosperity to our local communities. 

As the largest customer segment, Small Business Banking is the cornerstone of Commercial Banking here in the UK, delivering liquidity that is vital to the wider business.

You’ll achieve more when you join HSBC.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.