What you’ll be doing:

Following a full 5 weeks of training, this permanent role of Customer Service Adviser at Capita will require you to:

• · Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods.
• · Take ownership of customer enquiries, ensuring that every customer feels valued
• · Create a positive experience for every customer and colleague

What you’ll bring:

• · A passion for helping people
• · A desire to do the right thing for your customers
• · Excellent communication skills
• · Being a great listener
• · The ability to take ownership of customer challenges
• · A team player, supporting those around you to ensure we all succeed

What will you work:

We are open 7am -11pm for our customers and as such have a multitude of shifts (ranging between 35 and 37 hours per week across 4 or 5 working days including 1 weekend day) for you to choose from, allowing you to pick a pattern that will best suit your lifestyle. However, with notice, we do require some flexibility from you to ensure that we are always supporting our customers when the call demands require it.

What we will offer:

• · Depending on the shift pattern you choose, Capita offers a competitive salary of up to £18,393, rising to £19,240 after 4 months
• · A pathway to the career of your choice, driven by a culture of developing from within the operation to fill key management and support roles
• · The option to work from home, once you have passed your probation
• · On site canteen and gym (Site dependant)

Further to this you will have access to an amazing benefits package including:

• · 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• · Discounted Dining Cards offering up to 50% off food
• · Discounted at home fitness plans and gym memberships
• · Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.”
• · Exclusive colleague offers on Mobile phone contracts