What you will do:

• To deliver a quality and speed of service which meets the expectations of the client, Phoenix/Royal London and our end customers.
• To complete administration arising from a call, during the call or within service standards
• Process customer correspondence and provide other clerical support, in line with documented procedures, to produce the appropriate output and ensure customer records are accurately maintained
• To communicate effectively both verbally and in writing with all contacts to provide relevant and accurate information in a professional and business like manner
• To keep product, process and system knowledge up to date to satisfy the requirements of Treating Customers Fairly
• To identify opportunities to improve processes and make recommendations to achieve customer satisfaction and or efficiencies in operation
• To understand and adhere to Capita’s compliance guidelines and where appropriate comply with all relevant regulatory policies, including completion of mandatory training
   

Your experience will include:

• Customer service skills
• Excellent call handling skills
• Good interpersonal skills
• Time management and organisational skills
• A sound knowledge of Maths & English

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. 

 What’s in it for you?

• A competitive basic salary of £19,760.
• 23 days holiday (rising to 27) with the opportunity to buy extra leave 
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.  

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are looking to start interviews in early September with the right candidate starting the role in October.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything