Deliver premium level customer service on behalf of Capita

Customer Support

At Capita Customer Management, we house a Centre of Excellence at our fantastic office in Preston Brook. We want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience.  Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it.

What you’ll be doing

Supporting our customers in any way they need it, is the simple answer.

We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for being responsive to the customer communications. Our main ask of you is that the customer feels they have received the best service possible. If you are empathetic, a good listener, understanding and resolution-focused, then customers will feel that in their transactions with you. That’s all we really require on a daily basis; you just being you!

As for your development, we’ve designed a programme to transform our ambassadors as they grow. From the moment you join us, you’ll benefit from training and development opportunities that will help you reach your full potential.

What we’re looking for

Someone who:

• thinks a little differently
• is always willing to take full ownership for customers’ issues
• sees people for who they are and can adapt as required
• wants to learn about emerging tech and products

Benefits

As part of our team you’ll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too:

• A competitive salary
• 22 days annual leave plus Bank Holidays dependent on shift pattern
• A wide range of discounts on many products and services
• Interest free season ticket loans
• Monthly incentive schemes
• Cycle2work scheme
• voluntary health, dental and vision benefits
• company matched pension and life assurance
• the option to buy extra leave
• employee assistance programmes
• discounted gym memberships
• paid time to volunteer in your community
• discounts on leisure, travel, technology, fashion and food.

Many of our offices also provide extra perks, such as free fruit deliveries, lunch clubs, onsite gyms, and yoga classes.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.